Customer care with impact. These eloquent emails persuade customers not only to accept the most favourable outcome for your brand — but to fall deeper in love with what you offer. Blending ethical values with a modern and well-branded voice, Conversational Customer Care handles every customer enquiry with grace, compassion and subtle persuasion.
Designed as a downloadable document made effortless to copy, paste and share, Conversational Customer Care puts customer service on easy-repeat. Covering every consideration from enquiries about eco-conscious practices to requests for order cancellations — and beyond, even into the most uncomfortable conversations — we’ve strategised every word to ensure your brand’s customer care is handled by expert-level communicators.
Save your team from formulating off-the-cuff responses that often veer off-brand — and stop relying on AI-generated suggestions or third-party solutions that don’t get your voice. This copy-paste deck takes decision making and email writing off your brand’s plate, leaving no questions around your world-class customer care processes.
Built for sending lovenotes that bring customers deeper into your brand, Conversational Customer Care was drafted with modern beauty, fashion, wellness, lifestyle and ecommerce brands as our muse. Using language that pleases the ethical and purpose-led, and words that entice customers to become future brand fans, each email blends eco- and social-conscious values with transparency, compassion and language that proves you care. We take every opportunity to strengthen the relationship between customer and brand.
Instantly delivered by email, this copy-paste deck puts the care in customer care. One purchase of this product permits all employees and team members within one brand or business to reuse, reshape and repeat the emails drafted inside. Make them your own, add branded language where it fits, and remember to fill in the (minimal) blanks.
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